How to Prevent and Respond to Violence in the Workplace
Violence continues to be a genuine concern for employers and employees in the workplace. According to the Bureau of Labor and Statistics (BLS), workplace violence is the fourth leading cause of workplace death in the US and is the second leading cause of workplace death for women. Workplace violence is defined as any act or threat of physical violence, harassment, or intimidation, and it can come from anyone—customers, clients, co-workers, personal acquaintances, and even strangers. There are over two million cases of workplace violence every year, resulting in the loss of over one million workdays. The risk of workplace violence increases when employees work alone or in small groups, exchange money with the public, provide healthcare services, are in alcohol-serving environments, work at night, or work in higher-crime areas.
Strategies to Prevent Workplace Violence
There are several ways to decrease your organization’s workplace risk of a violent act. First, establish a policy that addresses workplace violence, including how and where employees should report suspicious or concerning behavior and examples of prohibited conduct. The policy should also contain a provision that employees who have obtained an order for victim protection that lists the company as their workplace must notify HR immediately.
Consider implementing a policy that prohibits weapons in the workplace or while employees are engaged in company business while off-premises. The policy should also apply to employees with a permit to lawfully carry firearms and weapons in personal vehicles on company premises.
In addition to establishing policies, conducting pre-employment criminal background checks may also limit your risk for workplace violence. Of course, not all individuals with a criminal past are guaranteed to commit another crime; similarly, not all violent outbursts can be predicted by past behavior. However, a person with a pattern of past violent behavior could be at risk of exhibiting the same conduct again. Keep in mind that employers should avoid a uniform application of policy in rejecting applicants for certain crimes and individually analyze each situation and how it relates to the intended position.
Another effective strategy to prevent violence in your organization is to stay in tune with your employees and identify individuals who appear to be struggling with extreme stress, anxiety, and/or depression. HR professionals should work with managers to determine the best way to intervene when employees exhibit these symptoms of adversity. In most cases, referring the employee to an Employee Assistance Program (EAP) is recommended. EAPs are employer-provided confidential programs designed to promote worker health, safety, and well-being. Services can include numerous employee resources such as free counseling sessions, legal and financial advice, eldercare services, wellness services, substance abuse treatment, and adoption assistance. The resources are generally available to employees and their family members. Employers who do not already provide an EAP to their employees are well-advised to do so, as the benefit cost is minimal and can prevent employee distress from escalating into something much more severe.
It’s important to remember that it can be difficult to predict when a person can become violent. Not all individuals will present with warning signs, and it’s important to keep their behaviors in context. Generally, early warning signs can include excessive absenteeism or lateness, disrespect for authority, extreme emotional changes, increased mistakes in work, refusal to acknowledge job performance issues, social isolation, grudges, and angry outburst. Although each situation is unique, employers are encouraged to use their best judgment in every situation. These behaviors can be concerning at any time, but intervention should be considered early, especially if the behavior is new, a change, or an escalation of a worker’s normal pattern.
Employers are generally not advised to require an employee to seek treatment through an EAP unless the circumstances are severe, for example, if the employee is making threats of violence or appears suicidal. Even still, taking adverse action against an employee who refuses a mandatory EAP referral may result in claims of disability discrimination. Employers faced with this situation should seek advice from an employment attorney before taking action.
When an employee’s performance or attendance is not meeting expectations, HR professionals and managers should approach the situation with empathy rather than leading with discipline or termination. This tactic can often reduce legal claims and, in some cases, prevent workplace violence if they feel supported. Seek to understand the root cause of the deficiency. For instance, is the employee’s depression causing them to miss or be late to work? Are they dealing with a divorce or a death in the family? Are they a recovered alcoholic who has recently fallen off the wagon? Are they experiencing homelessness or domestic violence? The explanation for their work troubles could be due to numerous different personal problems. Or the problem could be caused by a deficiency in a work process, for example, lack of training, mismatch in skills upon hiring, or unclear communication from the employee’s supervisor. Once the root cause is identified, the most appropriate next steps can be determined, whether that’s a heart-to-heart conversation, providing resources, or, if need be, discipline.
Take it Seriously
No one’s safety should ever be jeopardized. Employers must take immediate action if an employee’s behavior escalates, and they start making threats or displaying intimidating behavior. Employers should follow their policy and procedures for responding to workplace bullying, harassment, and violence. If employers don’t have a policy or identified procedures, or it’s been a while since they’ve been reviewed, now is the time to act. Employers should also ensure that employees know and understand these policies. Although employers want to avoid workplace gossip, they should ensure that employees understand how to report concerns.
All employees should be trained to recognize potential workplace violence threats and take them seriously. Training includes not only potential warning signs and how to respond to an event but also how to take precautions to help keep themselves and others safe. Key precautions include:
- Not letting unauthorized people into the facility
- Alerting security about unauthorized individuals
- Avoid confrontation when possible
- Informing HR about potential domestic violence concerns and/or stalking situations
- Being familiar with facility exits
- Knowing how to contact security and/or the use of security alert buttons
- Letting someone know if overtime work is being performed
- Avoiding working alone
- Not leaving the facility alone, if possible, especially at night
- How to report any concerning activity or behaviors
Responding to a Workplace Violence Event
When training employees on handling workplace violence situations, ensure they know to secure their safety first in threatening situations. In the event of a workplace violence situation, workers should:
- Remain calm and evaluate the situation—do they need additional resources or need to leave immediately?
- De-escalate if appropriate—just because someone is upset doesn’t mean it will turn into a workplace violence event. Can the person be calmed, or can the issue be immediately resolved?
- Contact a supervisor, manager, or emergency services—if the worker is unsure of the situation’s safety, they should immediately try to activate the appropriate level of authority if safe to do so.
- Leave the area if their safety is at risk—employees shouldn’t hesitate if they feel their safety is at risk. They should also alert others in the area if it is safe to do so.
If the aggressor is armed, the workers should not attempt to de-escalate the situation. Instead, they should:
- Run—They should not stop to gather belongings; instead, they should immediately exit the area if possible.
- Hide—If running is not an option, workers should try to stay out of view, be quiet, and have a planned escape route.
- Fight—As a last resort, if the workers cannot run or hide and their life is in danger, they should fight against the aggressor. Taking fast action can disrupt or incapacitate the aggressor.
Following a Workplace Violence Event
After an event, employees exiting the facility should walk outside with their hands up and empty or wait for local law enforcement officers to assist in exiting the building. All employees should follow check-in procedures and participate in follow-up investigations as requested. Employees should feel welcome to contact their employer with questions or concerns or to gain assistance if needed. Employers should contact their EAP immediately after an event to set up onsite counseling for workers.
Workplace violence can be stressful for all involved. Taking appropriate actions to plan and prepare for events can help prevent and limit the impact.
Archbright members have access to tools and resources to help them prevent and respond to workplace violence. Contact Archbright at firstname.lastname@example.org to learn how they can help.
Not an Archbright member? Access Part One of their Workplace Violence video training here.
Lindsey Sosa joined Archbright in 2018 as an HR Consultant working with members on various HR assignments. In order to further pursue her passion for writing and HR compliance, Lindsey became Archbright’s HR Content Manager in May 2021. In this role, she maintains the HR content in the Resource Library, writes blogs and articles, and stays up to date on constantly evolving HR regulations. Before joining Archbright, Lindsey worked as an HR professional across a variety of industries ranging from high tech to local government.
Tiffany Knudsen is a Content Manager at Archbright, responsible for creating and reviewing all safety-related content. She joined Archbright in 2006 as a Safety & Loss Control Professional providing Archbright’s Retrospective Rating participants with financial analysis, workers’ compensation advice, and safety-related assistance. She teaches many safety-related classes, is a certified Instructor Trainer through Medic First Aid, and is the Medic First Aid Director for ASW. Tiffany is a certified Safety Management Specialist and has over twelve years of experience working as an EMT, Firefighter, and National EMT Instructor.
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