Human Resources Manager – Unassigned

Now hiring – human resources professional with strong generalist and retail experience to join our dynamic team. This position works out of a specific store location, To Be Determined. Competitive pay & amazing benefits!

Job Title:  Human Resources Manager
Department: HR
Job Region: Store Support – PDX
Reports-To: Sr. Regional HR Manager
Exemption Status (typically): Exempt
Requirements: As a retail grocer, we operate 7 days/week and 365 days/year and as such work in support of our stores may include evening and weekend hours per the needs of the business. Valid Driver License and vehicle required, with ability to travel regularly to company locations and other off-site locations throughout the region.

About us: New Seasons Market began in 2000 when three families got together to open a neighborhood market, a place where local communities can come together to connect with where their food comes from. A friendly, inviting place that honors its region’s farmers, ranchers, growers and makers—helping them prosper for generations to come. Over the years, our community has grown, but our goal is still the same: to build community through good food.

About the role: This is an unassigned role assisting in HR functions in assigned stores as needed to cover vacancies, leaves, etc. May participate in other HR projects. Provides support to store staff in all HR functional areas. Serves as a resource to store leadership to create a healthy atmosphere where all staff can thrive, feel valued, experience job satisfaction, and have opportunities to grow their careers. This is a management / leadership position. You are responsible for providing leadership in line with company values and promoting a positive and progressive work environment in alignment with our company mission, vision values and policies.

General Requirements: 

  • Understands and models our company culture. Acts as a steward of company resources, mission, vision and values. Promotes sustainable business practices.
  • Embraces and agile work environment and guides others through change and continuous improvement.
  • Builds community within and outside of New Seasons Market and New Leaf Community Markets. Works in stores and other offsite events and locations as needed to support our core business and community.
  • Works cooperatively and positively with fellow team members, customers and vendors spiriting a respectful workplace where everyone is welcome.
  • Demonstrates ability to manage own time and models a flexible work style. Shifts tasks as priorities and circumstances change based on needs and conditions of the company and / or location. Creative with problem-solving and is solutions-oriented.
  • Utilizes strategic thinking, data and industry knowledge, and calculated risk-taking to create competitive advantage.
  • Understands group dynamics in order to foster a positive and collaborative work environment. Develops strong and engaged teams and internal partnerships.
  • Plans for the future by setting clear and attainable goals.
  • Communication style is confident, informative, adaptive to different styles and effective.
  • Gives and receives feedback in a constructive manner demonstrating company Speak Up culture.
  • Maintains confidentiality and exercises good judgment around sensitive information.
  • Adheres to work and food safety policies set forth by the company and all local, state and federal regulatory agencies. Contributes to store and office cleanliness, maintains equipment.
  • Observes all company rules and policies. Understands and complies with specific department or location guidelines, tasks and responsibilities.

Position Responsibilities: 

  • Establishes a professional relationship with each staff member in the store. Works to build community among staff, and with department managers.
  • Works collaboratively to maintain a harmonious work environment and resolve staff complaints and other workplace issues. Communicates in a professional and constructive manner.
  • Assists staff with questions and directs to appropriate resources. Responds to staff issues and conducts workplace investigations.
  • Engages external customers in a friendly manner, shares information, assists in locating products or resources, and seeks opportunities to enhance the customer experience.
  • Ensures application of HR policies and procedures are consistent.
  • Ensures proper documentation and storage of all employee relations issues at location.
  • Engages with store leaders in monitoring, preparing, supporting and delivering of progressive discipline process proactively including corrective actions and up to termination, including reviewing all written corrective actions prior to delivery.
  • Coaches store leaders on approaches to motivating and challenging their teams, to ensure high staff performance, engagement and accountability.  Mentors managers on team development, individual performance and building capacity for growth.
  • Works with store leadership team to ensure staff member performance reviews are well-written, delivered effectively and delivered timely.
  • Helps write the store’s Speak Up survey action plan, and helps communicate and check in on plan throughout year.
  • Proactively plan to manage how the impact of changes in the store will have on staff, and identify potential reactions and staff needs.
  • Consults with store leadership and hiring managers on recruitment need, encourages and promoted diversity and equity in all aspects in hiring practice and process.
  • Works with Recruiting team on support strategy for specific location.
  • Manages job postings from open to close, including but not limited to closing out requisitions, assigning onboarding packets, scheduling for company orientation, audits and exports of new hires and processing of paperwork to Admin / Payrol for internal transfers.
  • Coaches and trains hiring managers on recruiting process, including candidate selection, interviewing, providing interview feedback, selection and offer process.
  • Screens resumes / profiles, conducts pre-screen interviews and proactively builds a pipeline of qualified candidates for entry-level through department manager positions.
  • Participates in job fairs and local community events to attract diverse talent to location.
  • Responsible for all in-store Day Two Orientations, including scheduling and facilitating or organizing additional support.
  • Regularly conducts 60-day staff check-ins with new hires.
  • Partners with Training and Development team to assess and determining location specific training needs and utilizes resources available.
  • Administers Taleo Learn in accordance with individual learn plans for completion.
  • Coordinates with managers in activities to develop staff, including additional training, career pathing, cross-training initiatives and enrollment in larger company training courses.
  • Supports in store talent management and succession planning.  Monitors and influences development plans for staff at all levels.
  • Assists staff members and their managers with the leaves process (FMLA, Military, Personal, etc.).  Manages leaves for location.  Conducts audits, tracks and administers leaves and employee eligibility.
  • Coordinates communication with staff, manages timelines, and coordination of all parties.
  • Communicates with staff regarding benefits orientations and annual Open Enrollment.
  • Shows a keen understanding of all NSM benefit plans and supports staff with questions.
  • Following leave of absence administration procedure, running the bi-weekly reports and ensuring accurate leave coding in HRIS.
  • Tracks and administers workers’ compensation in accordance with company and state requirements.
  • Follows up with staff on claims, including managing Modified Duty assignments and Return to Work. Completes EAIPs to offset the cost of Modified Duty assignments.
  • Ensures OSHA 300 logs are accurate and up to date.
  • Represents store regarding unemployment insurance claims, including hearings.
  • Oversees and ensures audits of all new hire paperwork and accurate completion of all new hire data entry in HRIS systems.
  • Assists with, processes and e-files staff paperwork including Personnel Action Forms, Corrective Actions and Termination documents. Ensures required paperwork is retained per legal and company requirements.
  • Reads and understands HR emails and updates. Maintains awareness of current HR projects. Communicates with staff to ensure critical HR and company information is shared.
  • Tools and Equipment Used (not all inclusive): This position works with standard office equipment. May be required to use the following tools and equipment when working in stores or offsite; baler, hand truck, POS, industrial kitchen equipment (i.e. blast chiller, grill, knives/blades, oven, grills, scales, etc.) and basic housekeeping / janitorial items.
  • This position works consistently at a light work level and may be asked to work on occasion at a medium or heavy work level when supporting stores or other offsite events. Frequently required to sit, walk, reach and grasp. Occasionally required to be on feet with a mix of standing and walking throughout shift. Up to occasionally, dependent on location, required to climb stairs, step stool and /or ladders.
  • Performs other tasks and duties as assigned.

This job description is not meant to be an all-inclusive list of duties, responsibilities and requirements, but constitutes a general definition of the position’s scope and function within our company. New Seasons Market / New Leaf Community Markers reserves the right to amend and change duties, responsibilities, and requirements to meet changing industry or business needs as necessary.

What you Bring as a Candidate: 

  • Minimum of 4 years of Human Resources specific or relevant experience required.
  • Previous food and/or grocery specific industry experience preferred. Experience in a multi-unit, high growth retail or similar environment required.
  • Knowledge of federal, state and local labor laws required.
  • Employee relations experience with skills to manage difficult staff interactions required.
  • Experience working or engaging with diverse workforces. Multi-lingual a plus.
  • Previous supervisory or management level experience required.
  • Bachelor’s Degree in Human Resources, Business Administration or related fields required, however relevant work experience in lieu of formal education is acceptable.
  • Mid-level proficiency with MS Office. Working knowledge of timekeeping, HRIS and applicant tracking system software or other retail specific software preferred. Skills to learn new computer programs and systems.
  • Excellent interpersonal skills, including tact and diplomacy, to collaborate, negotiate and communicate effectively and professionally with cross-functional partners at all levels in the company.
  • Demonstrated leadership skills with problem-solving, project management and execution of initiatives across multiple locations and regions.
  • Proven experience driving and executing strategic initiatives, policies, programs and projects that achieve measurable business results.
  • Demonstrated ability to influence others without the benefit of authority.
  • Maintains the highest level of confidentiality and discretion.

Physical and Environmental Work Space: Work occurs in office, a variety of off-site environments and in a grocery store environment which includes surfaces that can be wet and slippery, moderate noise level, and temperature extremes in controlled environments in the cooler and freezer, and depending on location, working outside in all temperatures. There may be exposure to certain allergens and / or chemicals. In accordance with the Americans with Disabilities Act, the ADA Amendments Act of 2008, and other applicable state or local law, we will make reasonable accommodations to qualified applicants and employees with disabilities.

Leadership

  • Understands, models and instills company culture. Communicates a clear vision. Influences, motivates and inspires others. Builds community within and outside of New Seasons Market.
  • Models good citizenship through respectful and effective communication in line with company values.  Demonstrates a whole store and whole company perspective through positive leadership and role modeling.
  • Embraces and guides others through change and continuous improvement.
  • Builds trust and respect through dependability, organization and follow through.
  • Communication style is confident, informative and effective, utilizing varied methods and active listening skills.
  • Understands group dynamics in order to foster a positive and collaborative work environment.
  • Demonstrates adaptability, flexibility and creativity in problem-solving and is solutions-oriented.
  • Bases decisions on analysis, experience, resources and circumstances.  Prioritizes and acts decisively under pressure.
  • Demonstrates self-awareness and seeks opportunities for professional growth.  Seeks and responds positively to feedback.
  • Demonstrates ability to multi-task and manage own time.  Adjusts priorities, productivity, efficiency and speed based on needs and conditions of departments and store.
  • Observes all store rules and policies as listed in the New Seasons Market Staff Handbook, Operations Manual, and any other official NSM document or manual.
  • Speaks up.  Shares ideas and feedback that contribute to the success of the store and company.
  • Participates in store leadership committees and meetings.
  • Acts as a steward of company resources and Vision/Mission/Values by training, modeling and promoting sustainable behaviors/operations.
  • Serves as a business partner to the Store Manager.  Maintain awareness about stores financial performance.
  • Performs other duties and tasks as assigned.

Customer Service Responsibilities

  • Delivers exceptional service and demonstrates friendly and attentive behaviors with internal and external customers.
  • Responds to and follows through on emails and other communications in a timely manner.
  • Adapts service based on customer needs, handles difficult customer situations and seeks solutions to delight the customer.
  • Engages internal and external customers in a friendly manner, shares information, assists in locating resources, and seeks opportunities to enhance the customer experience.

Staff Relations, Communication and Team Performance

  • Establishes a professional relationship with each staff member in the store.
  • Assists staff with questions and directs to appropriate resources. Responds to staff issues and conducts workplace investigations.
  • Engages with store leaders in preparing and delivering corrective action including terminations.
  • Ensures application of HR policies and procedures are consistent.
  • Ensures proper documentation and storage of all employee relations issues at location.
  • Monitors and supports progressive discipline process proactively, including reviewing all written corrective actions prior to delivery.
  • Coaches store leaders on approaches to motivating and challenging their teams, to ensure high staff performance, engagement and accountability.  Mentors managers on team development, individual performance and building capacity for growth.
  • Works with store leadership team to ensure staff member performance reviews are well-written, delivered effectively and delivered timely.
  • Maintains the highest level of confidentiality and discretion.
  • Works to build community among staff, and with department managers.
  • Works collaboratively to maintain a harmonious work environment and resolve staff complaints and other workplace issues. Communicates in a professional and constructive manner.
  • Helps write the store’s Speak Up survey action plan, and helps communicate and check in on plan throughout year.
  • Proactively plan to manage how the impact of changes in the store will have on staff, and identify potential reactions and staff needs.

Staffing

  • Consults with store leadership and hiring managers on recruitment need. Works with Recruiting team on strategy for specific location.
  • Posts job openings on applicant tracking system and coordinates additional job postings as needed.
  • Teaches hiring managers how to move candidates through the interview process and provide interview feedback.
  • Screens resumes, prescreens applicants and proactively builds a pipeline of qualified candidates for entry-level through department manager positions.
  • Maintains electronic copies of requisition documentation.
  • Coaches hiring managers on interview and selection process.
  • Works with store leadership to encourage diversity. Ensures fair hiring practices and encourages diversity of workforce through sourcing and influencing.
  • Coordinates and participates in job fairs.

Training and Development

  • Communicates company culture and policies by facilitating company and store orientations.
  • Conducts training programs as needed to help staff develop.
  • Assists staff and  managers in determining training needs and utilizes resources available.
  • Administers Taleo Learn in accordance with individual learn plans for completion.
  • Assists managers in activities to develop staff. Assists store leadership to help staff members plan their careers.  Assists with cross-training initiatives and enrollment in Supervisory Series classes.
  • Supports in store talent management and succession planning.  Monitors and influences development plans for staff at all levels.
  • Regularly conducts 60 day staff check-ins with new hires.

Benefits and Leaves

  • Assists staff members and their managers with the leaves process (FMLA, Military, Personal, etc.).  Manages leaves for location.  Conducts audits, tracks and administers leaves and employee eligibility.
  • Coordinates communication with staff, manages timelines, and coordination of all parties.
  • Communicates with staff regarding benefits orientations and annual Open Enrollment.
  • Supports staff with benefits questions.
  • Understands all NSM benefit plans.
  • Following leave of absence administration procedure, running the bi-weekly reports and ensuring accurate leave coding in HRIS.

Workers’ Compensation

  • Tracks and administers workers’ compensation in accordance with company and state requirements.
  • Follows up with staff on claims, including managing Modified Duty assignments and Return to Work.
  • Completes EAIPs to offset the cost of Modified Duty assignments.
  • Ensures OSHA 300 logs are accurate and up to date.
  • Participates actively in the maintenance and enrichment of a workplace safety culture.

HR/Payroll Administration and Support

  • Oversees and ensure audits of all new hire paperwork and accurate completion of all new hire data entry in HRIS systems.
  • Assists with, processes and e-files staff paperwork including Personnel Action Forms, Corrective Actions and Termination documents. Ensures required paperwork is retained per legal and company requirements.
  • Represents store regarding unemployment insurance claims, including hearings.
  • Reads and understands HR emails and updates. Maintains awareness of current HR projects. Communicates with staff to ensure critical HR and company information is shared.
  • Notifies a member of the store leadership team or Staff Resource Manager of any situations relating to quality, safety, productivity, security or any other situation that may have an adverse effect on the operation.

Facilities, Sanitation, Work Safety and Food Safety

  • Adheres to work and food safety policies set forth by the company and regulatory agencies.
  • Performs janitorial tasks in compliance with sanitation standards established by NSM policy and state and local health departments. Contributes to store and office cleanliness.
  • Maintains equipment, informs store/department management of any problems.
  • Reports all safety concerns and work related injuries to management.

Tools and Equipment Used
This position may be required to use the following tools and equipment: computer, copier, projector and office equipment

Position Requirements  
In accordance with the Americans with Disabilities Act, the ADA Amendments Act of 2008, and other applicable state or local law, we will make reasonable accommodations to qualified applicants and employees with disabilities.

Qualifications and Experience

  • Friendly and customer service oriented, with an interest in food and cooking.
  • Minimum one year of supervisory experience required.
  • 3+ years of HR experience or equivalent experience required. Experience in a retail environment preferred.
  • Bachelor’s Degree in Human Resources or Business Administration preferred.
  • Proficiency in multiple languages a plus.
  • Basic to intermediate math and computation skills.
  • Intermediate to advanced computer proficiency required, including Excel. Experience with timekeeping, HRIS and applicant tracking system software preferred.
  • Comfortable with public speaking and group presentations.
  • Demonstrated knowledge of federal, state and local employment labor laws.
  • Skills to manage difficult staff interactions required. Employee relations experience required.
  • Skills to engage and work with a diverse workforce.
  • Skills to plan, prioritize and manage multiple priorities.
  • Skills to work with a high degree of accuracy.
  • Skills to train, coach and hold staff accountable.
  • Strong collaboration and teamwork skills. Demonstrated ability to influence others without the benefit of authority.
  • Skills to work independently, effectively manage own time and multi-task in a fast-paced environment with frequent interruptions.
  • Skills to adapt to the shifting priorities and needs of a retail environment.
  • Skills to exercise good judgment at all times.
  • Excellent written and verbal communication skills.
  • Skills to collaborate and communicate effectively and professionally in a team environment and one on one with coworkers, supervisors and customers.
  • Skills to retain training information and utilize resources in daily work.
  • Ability to maintain confidentiality and discretion around sensitive information.
  • Ability to read, understand and follow through on verbal and written instructions.
  • Ability to maintain a flexible schedule in order to meet needs of the store.

Physical Requirements

  • Light work level
  • Continuously required to sit/stand at computer.  Occasionally required to be on feet with a mix of standing and walking throughout shift.
  • Continuously required to: use arms, hands and wrists; grasping/squeezing
  • Occasionally required to: lift and carry 1-20 pounds; push/pull 1-20 pounds; bend/stoop; twist; reach at/above shoulder; reach below shoulder
  • Seldom required to: lift and carry 21-50 pounds; crouch/squat; kneel
  • Frequency of climbing stairs dependent on location

Work Environment

  • Work occurs in a grocery store environment which includes surfaces that can be wet and slippery, moderate noise level, and temperature extremes in controlled environments.
  • There may be exposure to dust, mold, gluten, fragrances and other fumes and airborne particles, fresh fruits, vegetables, house plants, and flowers.
  • Work requires use of and working in proximity to common commercial cleaning agents.
  • This position works on or around moving machinery or moving parts

Important Notice: The job duties, responsibilities, requirements & conditions, physical requirements and work environment listed in this job description are examples of the tasks that a staff member may be required to perform. New Seasons Market reserves the right to revise the job description at any time and to require staff members to perform other tasks as circumstances or conditions of business change.

More Information

Please login with Candidate account to view more fields.
Share this job

New Seasons Market

At New Seasons Market, we’re more than a grocery store.

Contact Us

CONTACT US

HR Network, Inc.
www.hrnetwork-nw.com
jennifer@hrnetwork-nw.com
(971) 940-9567