People Operations Analyst II (Analyst II – CPPW)

People Operations Analyst II (Analyst II – CPPW)


City of Portland


Salary: $94,390.40 – $122,636.80 Annually


Job Type: Regular


Job Number: 2024-00243


Location: 1120 SW 5th Ave, OR


Bureau: Portland Water Bureau


Closing: 4/1/2024 11:59 PM Pacific


The Position


Job Appointment: Full-Time

Work Schedule: Mon-Fri. 8-5

Work Location: Hybrid/work location: 1120 SW Fifth Avenue, Portland, OR. Remote work must be performed within Oregon or Washington. For more information, click

Benefit: Please check our benefits tab for an overview of benefits for this position

Language Pay Premium Eligible: This position is or may be eligible for for qualifying employees.

Union Representation: This classification was recently recognized as represented by a new labor union, City of Portland Professional Workers (CPPW). Terms and Conditions are currently being negotiated as part of a new CPPW collective bargaining agreement. To view current labor agreements, please visit


The Portland Water Bureau is seeking a People Operations Analyst (Analyst II)


Position Summary:


The People Operations Analyst will provide a collaborative approach to the bureau’s efforts to develop candidate outreach plans, envision, and formalize a comprehensive recruitment, selection, hiring, and new employee orientation experience, and build-out and manage the bureau’s exit interview process. They will also design and utilize an exit survey that will capture data that can inform our approach to improving the employee experience. They will collaborate across the bureau to improve our practices in employee retention, including delivering resources and trainings that improve employee resilience and increase wellness programs. They will partner with bureau staff to create resilience initiatives that enhance the workforce’s ability to bounce back from major challenges and thrive. For both the internal collaboration work and the external outreach, the bureau needs someone who is engaging and understands how to create and maintain strategic alliances. Our goal is to enhance the bureau’s profile in communities that are underrepresented in the organization.


Duties and responsibilities include:


  • Create a comprehensive recruitment process guide.


  • Develop and administer an exit survey instrument.


  • Create easy-to-find and usable guides, templates, and resources for the employee intranet that will enable hiring managers to create optimal position descriptions, job announcements, screening questions, and selection criteria.


  • Staying up to date on best practices that enhance workforce development, engagement, resiliency, retention, and succession planning.


  • Create and maintain relationships with external partners and stakeholders to build support for outreach and employee wellness initiatives.


  • Develop and implement plans for the adoption and implementation of resiliency practices and initiatives.


As a person, you are:


  • Highly collaborative: You can take direction from and advise program teams simultaneously. You enjoy working with teams from diverse personal and professional backgrounds and are flexible in how you collaborate.
  • Detail Orientated: You will have exceptional attention to detail and follow best practices for quality assurance in your work, and support others in creating excellent employee lifecycle materials.
  • Creative: You are creative and skilled in process design, creating user guides and instructions, data visualization, such as dashboards, animations, as well as facilitating in-person and virtual dialogues and presentations.
  • Inclusion Focused: You possess professional experience participating in programs that focus on inclusion, equity, addressing social disparities, social justice, and/or working with historically marginalized groups.
  • Analytical: You can analyze and visualize data into actionable conclusions. You are also able to investigate and problem solve with minimal supervision.


About the division:


The Business Services Group provides internal services, resources, and expertise to the entire Water Bureau including Communications and Public Involvement, Equity, inclusion, and Policy, Strategic Planning and Implementation, Employee Development and Training, and People Operations. The People Operations team delivers employee lifecycle services and resources including best practices in how the bureau can improve the experience of applicants and employees. Their charge is to analyze and implement complex administrative tasks, administer survey instruments, analyze data, and provide solutions to enhance the experience of employees.


About the bureau:


The Portland Water Bureau’s approximately 600 employees work together to serve almost a million people in the Portland area. The bureau values a diverse workforce and seeks ways to promote equity and inclusion within the organization and with the public. The City of Portland Water Bureau’s mission is to serve excellent water every minute of every day to almost 1 million customers in the Portland Metropolitan area. We work to uproot systemic inequities and their impacts on our employees and the people we serve. We are committed to the difficult—and essential—work of transforming Water Bureau policies, practices, and culture to better serve historically and currently oppressed communities. Black, Indigenous, People of Color, and people with disabilities, are encouraged to apply for this position.


Our mission: We serve excellent water every minute of every day.


Our vision: The water our community loves is safe and abundant for generations to come.


Our equity commitment: We work to uproot systemic inequities and their impacts on our employees and the people we serve. We commit to the difficult—and essential—work of transforming Water Bureau policies, practices, and culture to better serve historically and currently oppressed communities.


More Information about the bureau:


Virtual Zoom Meet & Greet Opportunity

Come meet the hiring manager and the senior recruiter! We’ll be talking about the position duties and responsibilities, day to day life in the role, review the announcement, discuss how to apply, and answer questions you may have about the position.


Thursday March 21, 2024




Anna Morgan, Senior Recruiter


To Qualify


Applicants should specifically address and demonstrate in their work history form and answers to supplemental questions how their education, training, and/or experience meet each of the following minimum qualifications:


  • Ability to successfully manage multiple ongoing projects and meet deadlines while handling confidential information with discretion and professionalism.
  • Ability to build and/or maintain a collaborative and resilient organizational culture in a hybrid work environment.
  • .Ability to collaborate with a team of stakeholders to ensure the successful design and implementation of a wide variety of employee lifecycle processes and resources including selection and onboarding.
  • Experience with employee engagement, workplace wellness, and workplace resiliency programs and initiatives including assisting employees in crisis.
  • Experience developing training curricula, creating instructions and guides, video tutorials, podcasts or interactive online courses, using AdobePro, Canva, Prezi or Google Slides in addition to the Microsoft Office Suite.
  • Skills in writing clear and concise reports that include compelling guidance and recommendations, qualitative and quantitative analyses, include illustrative examples and templates following inclusive language principles.


Although not required, you may have the following:


  • At least 2 years (full time equivalent) developing and coordinating workforce development, workforce inclusion, workforce resiliency, or employee coaching programs. -OR-
  • At least 2 years (full time equivalent) of people operations, recruitment/talent acquisition, training & development experience.


The Recruitment Process


STEP 1: Apply online between March 18, 2024 and April 1, 2024


Required Application Materials:

  • Resume
  • Answer the Supplemental Questions (click on the Questions tab to preview the questions)


Optional Application Materials:

  • Veteran documents to request for Veteran Preference (ex, DD214-Member 4, VA Benefit Letter, etc.)


Application Tips:

  • The City of Portland has and offers once per month. If you have questions after watching the videos you are invited to contact the recruiter listed on the announcement.
  • Your responses to the supplemental questions should include details describing your education, training, and/or experience, and where obtained, which clearly reflects your qualifications for each of the numbered items in the “To Qualify” section of this announcement.
  • Your resume should support the details described in your responses to the supplemental questions.
  • Salary Range/Equity Pay Analysis: Please note per the your salary is determined based on the experience and education listed in your resume/application. It is strongly encouraged to include any transferable experience (paid or unpaid regardless of how recent) to ensure your offer is reflective of all directly related and equivalent experience.
  • Do not attach materials not requested.
  • All completed applications for this position must be submitted no later than the closing date and time of this recruitment.
  • All applications must be submitted via the City’s online application process. E-mailed and/or faxed applications will not be accepted.


Step 2: Minimum Qualification Evaluation: Week of April 1, 2024 – Week of April 8, 2024

  • An evaluation of each applicant’s training and paid and unpaid experience, as demonstrated in their resume and supplemental questions, weighted 100%.
  • Your resume and responses to the supplemental questions will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.
  • You have 14 days from the notice of the minimum qualification evaluation results to let us know if you like to review and discuss your evaluation result. Please read the for complete information.
  • Additional evaluation may be required before the establishment of the eligible list and/or final selection.


Step 3: Establishment of Eligible List: Week of April 15, 2024

  • Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list.


Step 4: Selection (Interview): Late April 2024


  • The hiring bureau will review and select candidates to interview.
  • Please note, the selection process may take up to 90 days from the notification of being placed on the eligible list.


Step 5: Offer of Employment: May 2024


Step 6: Start Date: May 2024

  • A start date will be determined after all conditions of employment have been met.


*Timeline is approximate and subject to change*


Additional Information for additional information regarding the following:


  • Veteran Preference
  • ADA, Pregnancy, and Religious Accommodations
  • Work Status
  • Equal Employment Opportunity


An Equal Opportunity / Affirmative Action Employer


To apply, please visit


Copyright ©2022 Inc. All rights reserved.



Please login with Candidate account to view more fields.
Share this job

Contact Us


HR Network, Inc.
(971) 940-9567