Work Force Manager

Position Summary:

Under the general direction and supervision of the CEO, the Workforce Manager is responsible for carrying out WSO standards through the coordination of WIOA services within the framework of the South Coast Business mission, vision and values and in compliance with all regulations and policies. This position develops and implements workforce development activities within the context of strong customer relationships with both job seekers and businesses. The Manager also oversees activities of employees to facilitate desired compliance and performance outcomes.

The Workforce Manager for adult services is responsible for planning, organizing, directing, coordinating and evaluating workforce development activities. This position is in charge of program oversight, quality assurance, compliance monitoring, technical assistance and effective continuous improvement for workforce program services in compliance with the WIOA law. The Workforce Manager must be a strong team leader who is a master in written and verbal communication to ensure expectations are presented to their employees in a way they can understand.

Principal Responsibilities (Essential Functions):


Program Management

  • Develop and maintain policies and procedures for implementing WIOA programs and services.
  • Oversee program budgets and distribution of participant benefits.
  • Coordinating activities and schedules for the implementation of programs throughout the WIOA workforce area in Marion and Yamhill counties, and coordinating capacity with Curry, Coos and Douglas counties when advantageous to do so.
  • Provide training to WIOA staff as federal, state or local policy changes or as deemed necessary.
  • Develop plans to increase area-wide visibility for WIOA programs and services, including measurable goals to be reviewed on a regular basis.
  • Review performance data with WIOA staff to determine improvement and create strategy to accomplish stated goals.
  • Monitor iTrac records to ensure compliance, quality, and accuracy of performance data.
  • Prepare the annual monitoring guide and the leadership to the department in the preparation of monitoring visits conducted on-site.
  • Interpret WIOA guidelines to determine local service delivery techniques and methodology.


Engage and Supervise Staff

  • Meet regularly with WIOA staff to create more efficient and effective delivery of services.
  • Establishing clear and measurable tactical strategies and goals for WIOA efforts, collectively for the department and the individual, through the use of quarterly workplans.
  • Maintain specific personnel performance measures and conduct periodic employee evaluations.
  • In consultation with the CEO and CAO, make decisions regarding policy and personnel matters required to maintain integrity of the WIOA program.


Partnership and Capacity Building

  • Serve as liaison to the local WIOA Workforce Investment Board through a lens of looking ahead at future activities, projects and events while anticipating needs, problems and possible outcomes.
  • Participate in regular planning strategic activities and directing WIOA program functions internally and through partner meetings.
  • Actively participate in communication with all partners to maintain clear and consistent messaging for WIOA programs.
  • Actively promoting collaboration between core partners, businesses and eligible training providers to foster partnerships designed to achieve common goals.
  • Interact with community organizations to develop new programming aligning with WIOA guidelines.

Minimum Qualifications & Skills:

Bachelor’s degree in relevant field required, with substantial related work experience preferred in WIA/WIOA, job development, case management and/or sales and marketing. Five years supervisory experience, program administration and community development. Any acceptable combination of experience and training which demonstrates the ability to work with adult participants and with the private sector employers. Successful track record of achieving and exceeding performance targets on a regular basis.

A demonstrable commitment to promoting and enhancing diversity is a required qualification.

Demonstrated ability to:

  • Manage complex projects with multiple stakeholders;
  • Oversee grant/contract management;
  • Communicate professionally and effectively both verbally and in writing;
  • Creatively problem solve and find solutions;
  • Work in partnership with other organizations and groups;
  • Work with staff and community partners to coordinate project and program activities;
  • Establish and meet designated performance measures;
  • Work collaboratively with diverse groups of individuals; and
  • Show above average computer literacy and familiarity with Microsoft Office and programs.

Special Requirements

  • Must possess a valid Driver’s License and provide automobile liability insurance
  • Must have access to reliable transportation in order to travel for business purposes
  • Must be able to pass background check in order to access computer system

Physical Demands of Position

While performing the duties of this position, the employee is frequently required to sit, stand, bend, kneel, stoop, reach and manipulate objects. The position requires mobility. Duties involve moving materials weighing up to 10 pounds on a regular basis such as files, books, office equipment etc., and may infrequently require moving materials weighing up to 25 pounds. Manual dexterity and coordination are required over 50% of the work period while operating equipment such as computer keyboard and standard office equipment.

Working Conditions

Usual office working conditions. The noise level in the work area is typical of most office environments with telephones, personal interruptions, and background noises. Occasional overnight travel is required.

HR Answers is an Equal Opportunity Employer and protected group members are strongly encouraged to apply. HR Answers does not discriminate on the basis of race, color, national origin, age perceived or actual physical or mental disability, pregnancy, genetic information, sex, sexual orientation, gender identity, marital status, creed, religion, honorably discharged veteran or military status, or use of a trained guide dog or service animal. HR Answers considers equal opportunity, affirmative action, and non-discrimination to be fundamental to the mission, core themes, and objectives of the company. All staff hired at HR Answers are encouraged to embrace, continually support and enhance social equity in our communities.


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